Blog
Straight talk
on the web.
Thinking on web hosting, performance, and why most small businesses are paying twice what they should.
You are paying over £100 a month and still cannot get a straight answer
Your agency takes your money every month but cannot tell you what they did for it. Here is why that happens and what to do about it.
Your agency built a beautiful site that nobody can find
Your agency delivered a site that looks the part. Then you searched for your own business on Google and found nothing. Here is what went wrong.
The finished website looks nothing like what they pitched
The pitch deck had polished demo sites and a slick mockup of yours. The finished site looks like a different product entirely. Here is why agencies do this and how to push back.
Your agency launched your site with the contact form broken
Your agency launched the site, took the final invoice, and the contact form never sent a single message. Here is why that happens and what to do about it.
Your WordPress site keeps getting hacked and your agency says that is normal
Your agency keeps fixing the same hack and shrugging. That is not how websites work. It is how badly maintained ones work.
Your 12-month web agency contract just auto-renewed and nobody told you
Your 12-month contract quietly rolled into another 12 months and the first you knew about it was the invoice. Here is what your options actually are.
Your agency built a site that looks fine on desktop but is broken on every phone
Your agency showed you a site that looked great on their big monitor. You opened it on your phone and the menu is broken, the text is cut off, and the buttons do nothing. Here is why that happens and what to do.
Your site is slow and your agency hasn't said a word
Your site takes six seconds to load on a phone. Your agency has not mentioned it once. Here is why, and what a fast site should actually look like.
Your contact form is sending enquiries to your agency, not you
You only find out when a customer rings to ask why you never replied. Your contact form has been quietly sending every enquiry to your agency, not you.
Your agency never told you your site was down
A customer mentioned your site was down. Your agency, who you pay every month to look after it, said nothing. Here is what that tells you about what you are actually paying for.