Blog
Straight talk
on the web.
Thinking on web hosting, performance, and why most small businesses are paying twice what they should.
Your site has been live for two years and looks exactly the same
Your website launched two years ago and looks identical today. You have been paying a retainer the whole time. Here is what that money should have been buying.
MaintenanceYou asked for a small change. The agency sent a quote and a five-day wait
You wanted a phone number updated. They sent a quote for £45 and a slot next Wednesday. Here is why that happens and what to do about it.
BusinessYour web agency has stopped replying to your emails
You pay every month. You email a simple question. Three weeks later, still nothing. Here is what is really going on inside the agency, and how to get out without losing your site.
BusinessYour agency charged you to change a phone number on your own site
You moved offices, changed your number, and your agency sent you an invoice for typing it into your own website. Here is why that happens and how to stop paying for it.
MaintenanceAsked for a price update and told it would take three working days?
A price change is a thirty-second job. If your agency needs three working days to do it, the delay is not technical - it is structural.