Blog
Straight talk
on the web.
Thinking on web hosting, performance, and why most small businesses are paying twice what they should.
The sales call promised everything. The contract promised nothing.
The sales call sold you the world. The contract you signed delivers a website and not much else. Here is what went wrong and what to do about it.
BusinessYour agency is billing senior rates for work done by a junior
The proposal had a senior developer's photo and CV on it. The actual work is being done by someone on a placement. You are paying the difference.
BusinessYou pay your agency every month and have no idea what you are getting
You pay the same amount every month. Nothing visibly changes on the site. When you ask what the money covers, the answer is vague. Here is what is going on.
OwnershipMy agency redesigned my site and deleted all my content without warning
You signed off a redesign. You did not sign off losing every page, photo and review you spent years building. Here is how to recover what you can and stop it happening again.
OwnershipYour agency built your site in a system only they can access
Your agency built your site on a platform only they can log into. That is not normal, and it is not an accident. Here is how the lock-in works and how to get out.
OwnershipYour agency registered your Google Business profile under their own email
The listing shows your business, your address, your phone number, and your reviews. The login belongs to the agency. Here is how to take it back.
OwnershipYour agency won't give you a usable copy of your own website content
You wrote the words on your own website but you cannot get them out. Here is what to ask your agency for, in plain English, and what to do when they stall.
OwnershipYour agency's page builder has locked you in - here is how it works
Your agency built your site on a page builder. Leave them and the content goes with them - not with you. Here is why, and what you can actually do about it.
OwnershipYour agency built your site on a platform that no longer exists
Your agency picked the platform. The platform is gone. Now they want a migration fee to undo their own decision. Here is how to handle it.
OwnershipYour web agency locked you into a contract you never agreed to
You asked to cancel and were told you are tied in for another year. The contract you never read says so. Here is what is actually enforceable and how to get out.